ITEM 1 - WHAT INFORMATION WE COLLECT AND WHY

When you purchase from us:

  • Basic information: name, surname, email address, phone number
  • Shipping and billing address
  • Payment information (processed by the bank, not us)

When you visit our website:

  • IP address and browser information
  • Data on how you use our website (cookies)
  • Data about your preferences

How we use your information:

  • Order processing - to fulfill your purchase
  • Communication - to inform you about your order status
  • Service improvement - to analyze how our website performs
  • Email marketing - ONLY with your consent, maximum 2 times per week
  • Legal obligations - when required by law

ITEM 2 - LEGAL BASIS FOR DATA PROCESSING

We process your data on the basis of:

  • Contract fulfillment - to process your orders
  • Consent - for marketing communication
  • Legitimate interest - for improving the website and preventing fraud
  • Legal obligations - when required by law

ITEM 3 - CONSENT AND HOW TO WITHDRAW IT

When you give consent: During account creation or purchase, you can choose whether you want to receive our newsletters.

How to withdraw consent:

  • Click "Unsubscribe" in any of our emails
  • Contact us at: support@avenoxstore.com
  • Log into your account and change your settings

Note: Withdrawing consent does not affect the legality of processing carried out before withdrawal.

ITEM 4 - WHO WE SHARE YOUR DATA WITH

We never sell your data.

We only share information with:

  • Courier services - for package delivery
  • Payment processors - the bank processes all transactions
  • Technical providers - hosting, analytics
  • Government authorities - when required by law

All our partners have signed confidentiality agreements.

ITEM 5 - HOW LONG WE KEEP YOUR DATA

  • Purchase data - 5 years (due to warranty and legal obligations)
  • Marketing data - until you withdraw consent
  • Technical data (cookies) - up to 2 years
  • Inactive accounts - deleted after 3 years of inactivity

ITEM 6 - YOUR RIGHTS

In accordance with GDPR, you have the right to:

Access

You can request a copy of all data we hold about you.

Correction

You can request that we correct inaccurate information.

Deletion ("right to be forgotten")

You can request that we delete your data in certain cases.

Restriction of processing

You can request that we limit how we use your data.

Portability

You can request that we send your data to you in a readable format.

Objection

You can object to the use of your data for marketing purposes.

To exercise your rights contact: support@avenoxstore.com

We respond within 30 days.

ITEM 7 - DATA SECURITY

Our security measures:

  • SSL encryption for all transactions
  • Regular updates of security systems
  • Restricted access to data (only authorized staff)
  • Data backups with encryption

Payments:

All card information is processed by Banca Intesa ad Beograd under the strictest security standards. We never see your card details.

In case of data breach:

In the event of a security incident, we will notify the competent authorities within 72 hours, and you as soon as possible.

ITEM 8 - COOKIES

We use cookies for:

  • Essential functions - to ensure the website works properly
  • Analytics - to understand how you use the website
  • Marketing - to show you relevant content

You can manage cookie settings in your browser.

ITEM 9 - CHILDREN'S RIGHTS

We do not knowingly collect data from individuals under 16 years old. If we discover we have done so, we will delete such data immediately.

ITEM 10 - INTERNATIONAL TRANSFERS

Your data is processed in Serbia. If we transfer it outside the EEA, we will apply appropriate safeguards.

ITEM 11 - CHANGES TO THIS DOCUMENT

We may update these rules. For significant changes we will notify you via:

  • Email (if we have your consent)
  • Notification on the website
  • Direct message to your account

ITEM 12 - CONTACT

For privacy questions:

Commissioner for Information of Public Importance: If you are not satisfied with our response, you may contact the Commissioner for Information of Public Importance and Protection of Personal Data of the Republic of Serbia.

COMPANY INFORMATION:

  • Name: DANIEL TEŠMANOVIĆ PR ATHLEX
  • Address: BLAŠKA RAJIĆA 4, 24000 Subotica
  • Activity: Retail trade via mail order or internet (4791)
  • Registration number: 65702932
  • Tax ID: 111850189
  • Website: www.avenoxshop.com